Confidence in your service provider is a key success factor for your organization. Our customers are confident in ISS. Our engineers and customer experience staff are trained on all imaging modalities and across all manufacturers, with advanced expertise in imaging center and hospital markets. There are no surprises when your engineers are prepared, and your solution is full spectrum. At ISS we are prepared. Most service providers specialize in certain modalities or work with specific manufacturers, or your choice is the expensive, inflexible, OEM. With ISS we cover it all. At ISS we’ve seen it all, we’ve done it all, and we do it faster, better and more cost-effectively than all competitors.
When you partner with ISS, you not only receive unmatched cross-modality and cross-manufacturer expertise, but also contracts that are designed to protect, not constrain; simplified flat-rate pricing; and coverage that extends beyond the warranty.
We offer one – to five – year contracts with a 30-day out clause in the first year – our performance is our contract. We are most proud that no customer has ever exercised this clause and we have a near 100% retention rate on all of our contracts.
Now that you have completed your training course, it is time to begin thinking about your first PM, be it this month or 6 months from now. You will need certain tools to properly complete your work. We at ISS are able to offer these tools to you at competitive pricing.
We offer tool kits on the following injectors; please contact us for pricing and availability:
Should you require on-site response, we are available to help. With customers coast to coast, we are accustomed to the occasional need to travel to site. Be it a downed injector or perhaps the need for assistance completing your required PM list, we are available to travel.
Our on-site Service Response options include:
We service nearly two-dozen different models of contrast injector, covering all the major manufacturers. Some of the most commonly requested models are below; please contact us to discuss your particular on-site needs.
We recognize that it is not always financially viable for a trained service engineer to arrive at your location. Our depot services are our reliable and cost-effective alternative to on-site service response. We offer a variety of depot services, with a quick turnaround time. Simply send in your injector system or component for a complete evaluation and repair estimate.
Our services include:
We offer our depot repair services on the following injectors; please contact us for more information.
With 11 years of direct field experience working solely on contrast injectors, whatever error, circumstance, or issue you should face with your particular injector, the team at ISS will be able to assist you.
Through years of experience, ISS has identified a multitude of high risk and high failure parts which should be replaced during each PM. From seals and gaskets to fans and batteries, our PM kits offer a comprehensive equipment reset, affording you and your lab confidence in the injector’s reliability. We are always available to aide you in identifying the part you require.
We offer parts identification and PM parts kits on the following frequently requested injectors; please contact us for pricing and availability:
Limiting lab down-time is always critical. We offer loaner injector systems for use during repair, testing, or even lab retrofit. We stock injectors for most all modalities, with rental periods to meet your specific needs.
Below is a list of our commonly requested loaner units; please contact us for pricing and current availability.
ISS provides Level-2 Maintenance Training on Contrast Injectors. Hands-on, in-depth repair and troubleshooting presented by the leading experts in the industry. Give us a call today! (888) 667-1062